Warranty Eligibility Checker
Compares a repair job against the warranty terms the owner provides (manufacturer, extended plan, and the shop's own in-house warranty) and writes a clear coverage summary for the office and a short, honest note for the customer.
Before and after
Coverage summary: Rowan Phan, Bertazzoni-Vale PR36-DX dual fuel range
- Purchased: March 3, 2023. Today: October 14, 2024. Time since purchase: 19 months, 11 days.
- Past shop repair: convection fan motor swap on August 20, 2024. Time since: 1 month, 24 days.
- Failed part now: bake element (open, confirmed by Sanjay Vance with a meter, no signs of misuse noted).
Manufacturer warranty: Cannot confirm. The booklet states 2 years parts and labor. At 19 months, 11 days the range is inside that term, and a bake element is not listed as cosmetic or a consumable in the terms provided. It stays Cannot confirm until we know whether the installer by Goldwood Appliance Install affects coverage.
Extended plan: None on file.
In-house warranty (Frostwood): Not covered. Our 90 day warranty applies only to the same part we replaced. The convection fan motor is a different part from the bake element.
Flags
- The range was installed by Goldwood Appliance Install. The owner is not sure whether the manufacturer requires a particular installer. Cannot confirm until the booklet terms are checked.
Recommended next step
We recommend submitting the claim to the manufacturer with the receipt, the model and serial number, and Sanjay's finding. Once the installer question is answered, the claim goes in for the manufacturer's decision. If the manufacturer approves, the customer owes nothing for the bake element or labor. If the claim is not approved, the repair would cost 283.00 (188.00 part plus 95.00 labor), and Rowan decides whether to go ahead.
Customer note
Hi Rowan, thanks for waiting. Sanjay found that the bake element in your oven has failed, and that is why it won't heat. We recommend replacing it. Your range is about 19 months old and the manufacturer's booklet shows a 2 year warranty. We are checking whether the installation affects coverage, and then we will send the claim in for their decision. Please keep your receipt handy. If the manufacturer does not approve it, the repair would be 283.00, and you decide whether to go ahead. Our own 90 day warranty does not apply here because it only covers the part we replaced earlier, the fan motor. Questions? Call Frostwood Appliance Repair at 402-555-0153.
Questions for the owner
- Does the manufacturer's warranty require a specific installer or an authorized install? Goldwood Appliance Install did the original install.
- What is the range's serial number?
- Who should the claim be sent to, and what is the claim process for this brand?
What it does
Compares a repair job against the warranty terms the owner provides (manufacturer, extended plan, and the shop's own in-house warranty) and writes a clear coverage summary for the office and a short, honest note for the customer. It never guesses at coverage that the paperwork does not show.
Use it when: Use when an appliance repair shop needs to check whether a repair is covered by a manufacturer warranty, an extended plan, or the shop's own in-house warranty, such as: is this under warranty, check coverage, do we cover this, or was this a repeat repair.