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Declined Repair Follow-Up Without Pressure

Writes a short, honest follow-up message to a customer who said no or "not today" to a recommended repair.

Auto repairAuto and Transport✓ Checkedv1.2

Before and after

BEFORE · what the owner typed

need a followup for Amos Baptiste. 2014 Toyota Tacoma 4.0, 138k. he came in tues for an oil change and we found the rear brakes metal on metal basically, pads gone on the left rear, tech Anders marked it safety. also the serpentine belt has cracks, not bad yet. he said no to both, said money is tight til the end of the month and he's gonna get a second quote. brakes quote was $487.50 and belt was $164.20. good thru the 30th. sign it Amara at Amberfield Auto 555-0100. text.

AFTER · what the skill produced

Hi Amos, it's Amara at Amberfield Auto. Thanks again for bringing the Tacoma in on Tuesday. Getting a second quote is a fair thing to do, and the decision is yours. I just want to make sure you have the full picture.

Safety concern, recommended now

Rear brakes: Anders found the left rear pads worn down to the metal, and he marked it as a safety item. In our view this needs attention now, and we still recommend this repair. Our quote was $487.50.

Also recommended

Serpentine belt: Anders found cracks in it. It is not in bad shape yet, and we recommend replacing it. Our quote was $164.20.

Things to watch for: grinding or scraping when you brake. If you notice that, please call us before driving it further.

Both quotes are good through the 30th. I know money is tight this month, and we have noted that you chose to hold off for now.

If you'd like to book a time, just reply here or call me at 555-0100. No pressure at all.

Amara
Amberfield Auto

For the owner, confirm before sending: that both quotes are good through the 30th.

Questions for the owner

What did Anders say could happen if the rear brakes are not repaired? Once you tell me, I can add it to the brakes line.

What it does

Writes a short, honest follow-up message to a customer who said no or "not today" to a recommended repair. It explains what was found and what the risk of leaving it is in plain terms, records that the decision is theirs, and makes it easy to come back.

Use it when: Use when an auto repair shop needs to follow up with a customer who declined or put off a recommended repair, such as "follow up on the declined brakes," "customer said no to the repair," "write a check-in for someone who passed on the work," or "remind them without being pushy."