Tire and Brake Wear Explainer

Turns the technician's tire tread and brake measurements into a plain-English explanation for the customer.

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Before and after

BEFORE · what the owner typed

need to explain tire and brake stuff to Carmen Velasquez, she's got the 2008 Honda Odyssey, tan, 142,300 miles. shop is Crestbank Auto Care, 3477 Coralbank Rd, Briarbank, phone 206-555-0106. tech Calvin Tran did the inspection. his notes: front pads 2mm, rear pads 6mm, front rotors have a lip and a slight pulse, rears ok. Tires: LF 3/32, RF 3/32, LR 5/32, RR 5/32. RF has a bulge on the sidewall. tech says bulge is a safety concern. our rule is we recommend pads at 3mm or less and tires at 4/32 or less. prices: front pads and rotors 468.00, rear pads not needed, 2 front tires 286.00 total, 1 RF replacement tire alone 143.00. we recommend all four tires eventually but she can decide. don't know if alignment is needed.

AFTER · what the skill produced

Hi Carmen,

Thank you for bringing in your 2008 Honda Odyssey (tan, 142,300 miles) to Crestbank Auto Care. Calvin Tran inspected your tires and brakes. Here is what he measured and what we recommend.

Safety concern, recommended now

Right front tire: 3/32 of tread, and there is a bulge on the sidewall. Our recommendation is to replace tires at 4/32 or less, so this tire is past that point. Calvin marked the bulge as a safety concern. A bulge means the tire's inside structure is damaged, and we recommend replacing this tire now. Price for this tire alone: $143.00.

Recommended now

Front brake pads: 2mm left. Our recommendation is to replace pads at 3mm or less, so these are past that point. Thin pads reduce your braking ability and can damage the rotors. We recommend replacing them now.
Front rotors: Calvin found a lip on the edge and a slight pulse. The pulse is what you may feel in the pedal when braking. We recommend replacing the rotors along with the pads. Price for front pads and rotors together: $468.00.
Left front tire: 3/32 of tread. Our recommendation is to replace tires at 4/32 or less, so this tire is past that point. Less tread means less grip on wet roads. We recommend replacing it now. The two front tires together are $286.00.

Also recommended

Left rear and right rear tires: 5/32 each. These are above our 4/32 mark but are wearing, and we recommend replacing all four tires.

Checked and good

Rear brake pads: 6mm, above our 3mm mark.
Rear rotors: in good condition.

Pricing summary

Front pads and rotors: $468.00
Two front tires: $286.00
Total if you approve both: $754.00
If you approve only the right front tire and the front brakes: $143.00 + $468.00 = $611.00

These choices are yours. If you decline any item, we will note it on your record as your decision. Call us at 206-555-0106 with any questions.

Crestbank Auto Care
3477 Coralbank Rd, Briarbank

Questions for the owner

Do you want to recommend an alignment? The notes did not say whether one is needed.
Do you have a price for replacing the two rear tires, to include in the message?

What it does

Turns the technician's tire tread and brake measurements into a plain-English explanation for the customer. It says what each number means, how worn each part is, and when the shop recommends replacing it, based only on what the shop provides.

Use it when: Use when an auto repair shop needs to explain tire and brake wear to a customer and give replacement timing based on the technician's measurements, such as: explain the tire and brake wear, tell the customer how much life is left, or write up the brake and tire results.