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Towing and Drop-Off Messages for Stranded Customers

Turns the owner's rough notes about a breakdown into clear, calm messages for the stranded customer and for the tow driver.

Auto repairAuto and Transport✓ Checkedv1.2

Before and after

BEFORE · what the owner typed

ok so Clint Dawson called, his 2016 Jeep Wrangler (silver) died on him on Route 9 near the Dunkin by the Hemlock St light, hes parked in the lot, safe. plate is 7KL 482. wont start just clicks. i called Hartley Towing, they said about 45 min from 3:10 so like 3:55 ish. bringing it here to Bayberry Auto Repair, 214 Industrial Way. were closed at 5 today so if they are late use the key drop box by the bay door. dont know about the tow cost yet, hartley said theyd tell me. we usually charge 120 for diagnostic, take that off if he does the repair. he said he needs a ride to work, we can run him to his office on Pine St when he gets here if its before 4:30 otherwise no. my number 555-0103. tell driver its 4WD if that matters. Clint is 555-0177

AFTER · what the skill produced

Customer text to Clint:
Hi Clint, this is Bayberry Auto Repair. Sorry about the trouble with your Wrangler. Glad you are parked safely in the lot. Please stay somewhere safe and away from traffic while you wait.

Hartley Towing is on the way. They told us about 45 minutes from 3:10 PM, so around 3:55 PM, though that can change. They will take your Wrangler to our shop at 214 Industrial Way.

Please have your keys ready for the driver and take any valuables out of the car.

We do not have the tow cost yet. Hartley told us they would let us know. Our diagnostic fee is $120, and we take that off the bill if you go ahead with the repair.

If the tow gets here before 4:30 PM, we can give you a ride to your office on Pine St. After that we are not able to, so please plan around that.

We will call you once we have looked at the car. Questions anytime: 555-0103.

Tow driver message to Hartley Towing:

Pickup: Dunkin lot on Route 9 near the Hemlock St light
Vehicle: silver 2016 Jeep Wrangler, plate 7KL 482, 4WD
Problem: will not start, only clicks
Customer: Clint Dawson, 555-0177, waiting with the vehicle
Drop-off: Bayberry Auto Repair, 214 Industrial Way
We close at 5:00 PM. If you arrive after that, put the key in the key drop box by the bay door.
Questions: 555-0103

After-hours drop-off instructions (if the tow arrives after 5:00 PM):
Clint, if the tow gets to us after we close, the driver will put your key in our drop box by the bay door. We will call you once we have looked at the car. We cannot give rides after hours.

Follow-up text once the car arrives:
Hi Clint, your Wrangler is here at Bayberry Auto Repair. We will call you once we have looked at it. Questions anytime: 555-0103.

Please confirm:

Hartley's tow charge and who is paying it
Where the driver should leave the Wrangler if it arrives after close (you only mentioned the key drop box by the bay door)
Our shop hours for tomorrow, if the car arrives after close
Local rules on towing, storage fees, and releasing vehicles, before adding any of that to a message

What it does

Turns the owner's rough notes about a breakdown into clear, calm messages for the stranded customer and for the tow driver. Covers who is coming, where the car is going, what happens when it arrives, and what the customer needs to do next.

Use it when: Use when an auto repair shop needs to write messages to a stranded customer or a tow company about a vehicle that is being towed or dropped off, such as "text this customer about the tow," "write up the drop-off instructions," "customer is stuck on the side of the road," or "tell the tow driver where to bring it."