Warranty Claim Paperwork Drafter

Turns a shop's messy notes about a part that failed early into a clear, factual warranty claim letter for the parts supplier or manufacturer.

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Before and after

BEFORE · what the owner typed

need a warranty claim for Elkbank Parts Supply, 4614 Eastbank Ave, Canyonbank. we are Eaglebank Auto Repair, 4235 Dovebank St, Canyonbank, 206-555-0108. contact is Cecilia Zimmer, owner. customer Claudia Bennett, 2008 Toyota Tacoma white. alt was a reman from them, part ALT-77410, their invoice 55812 dated 3/8/24. we put it in 3/12/24 at 118,450 miles. came back 9/5/24 at 124,920 with battery light on and truck dead overnight. Cyrus Carey tech tested it. charging was 12.1V at idle and 12.0V at 2500 rpm. battery tested good, belt good, battery cables and connections clean and tight. he says alt not charging. we want part credit 212.40 and labor to pull and replace again 1.8 hrs at 140/hr. have 2 photos and the test printout. we are keeping the old alt on the shelf. dont know their warranty length or a claim number

AFTER · what the skill produced

Eaglebank Auto Repair
4235 Dovebank St, Canyonbank
206-555-0108

To: Elkbank Parts Supply, 4614 Eastbank Ave, Canyonbank
Re: Warranty claim for remanufactured alternator ALT-77410

Claim summary

Shop: Eaglebank Auto Repair, claim contact Cecilia Zimmer, owner
Customer: Claudia Bennett
Vehicle: 2008 Toyota Tacoma, white
Part: Remanufactured alternator, part number ALT-77410
Your invoice: 55812, dated 3/8/24
Installed: 3/12/24 at 118,450 miles
Failed: 9/5/24 at 124,920 miles
Time in service: 177 days
Miles driven: 6,470

Failure details
The customer brought the truck in on 9/5/24 with the battery light on. The truck had been dead overnight. Our technician, Cyrus Carey, tested the charging system. He measured 12.1V at idle and 12.0V at 2500 rpm. His finding is that the alternator is not charging.

Checks done

Battery tested good
Drive belt checked and found good
Battery cables and connections checked and found clean and tight

Amounts requested

Part credit, ALT-77410: $212.40
Labor to remove and replace, 1.8 hours at $140.00 per hour: $252.00
Total requested: $464.40

Request
We are asking for credit for the alternator and for the labor to remove and replace it, as listed above.

Attachments

2 photos
Charging system test printout
We are holding the failed alternator at our shop and can make it available for your inspection.

Please contact Cecilia Zimmer at 206-555-0108 with a claim number or return instructions.

Questions for the owner

What is the supplier's warranty length on this part, and is 177 days within it?
Does the supplier have a claim number or a required claim form?
Does the supplier's policy cover labor? Please confirm the supplier's current warranty terms and claim deadlines directly with them before sending.
Do you have the supplier's claim contact name or email?
Do you want to attach your original install invoice for the customer's repair?

What it does

Turns a shop's messy notes about a part that failed early into a clear, factual warranty claim letter for the parts supplier or manufacturer. It lays out what was installed, when it failed, what the technician found, and what the shop is asking for, with the math checked.

Use it when: Use when an auto repair shop needs to write up a warranty claim for a failed part to send to a parts supplier or manufacturer, such as "write a warranty claim," "draft the paperwork for this bad part," "the supplier wants a claim letter," or "this alternator failed early."