Mechanic Notes to Customer Explanation

Turns a bike mechanic's shorthand notes into a clear, honest message the customer can understand and trust.

Bike shopRetail✓ Checkedv1.0

Before and after

BEFORE · what the owner typed

Shop: Claycroft Cycle Works, 4274 Briarcroft St, Blackbury. Phone 216-555-0148. Customer: Imani Tran. Bike: Surly Cross-Check, olive green, with a Brooks saddle. She said: shifting is bad, brakes squeal, back wheel wobbles. Mechanic Hector Rowe's notes: "Shifting: rear der hanger slightly bent, straightened, indexed, new rear cable+housing 18. Labor 25. Brakes squeal: pads glazed, front pads 1mm left, rears ok. New front pads 22 + labor 15. Cleaned rotors, no charge. Rear wheel: 2 broken spokes drive side, replaced and trued 30 total. MPI: chain stretched past wear limit on checker, new chain 32 + install 10. Cassette ok. Rear tire 3 bald spots, tread cracking, rec new tire 45 + 10 install. Front tire good. Headset smooth. Bar tape worn, rec retape 28. Bottle cage bolts tight. Customer approved shifting, brakes, wheel. Others only recommended."

AFTER · what the skill produced

Hi Imani, your Cross-Check is ready for pickup. Here is what we found on the three things you brought it in for, plus the results of our full inspection.

Your shifting: The rear derailleur hanger, the small part that holds the derailleur to the frame, was slightly bent, so the gears could not line up properly. Hector straightened it, adjusted the indexing, and installed a new rear shift cable and housing.

Your squealing brakes: The front brake pads were glazed and down to about 1mm of pad left. Hector installed new front pads and cleaned the rotors at no charge. The rear brakes are fine.

Your wobbling rear wheel: Two spokes on the drive side were broken. Hector replaced them and trued the wheel, which means he adjusted it so it spins straight.

Work completed

Rear shifting repair, new cable and housing: $18 parts + $25 labor = $43
Front brake pads: $22 parts + $15 labor = $37
Rear wheel spokes replaced and wheel trued: $30
Rotor cleaning: no charge
Total for completed work: $110

Safety concern, recommended now

Rear tire has three bald spots and cracked tread, which can reduce grip and raise the risk of a flat or blowout. We recommend a new tire: $45 + $10 install = $55

Recommended now

New chain, since the chain has stretched past the wear limit on our checker and a worn chain wears down the cassette and chainrings faster: $32 + $10 install = $42

Also recommended

Bar tape is worn. We recommend re-taping for grip and comfort: $28

Total for the recommended items: $55 + $42 + $28 = $125

Checked and good

Cassette, front tire, headset, and bottle cage bolts

You approved the shifting, brake, and wheel work, and the other items are recommended for you to decide on. If you decline any of them, we will note it as your decision. Questions? Call us at 216-555-0148.

Claycroft Cycle Works

Questions for the owner

Should the shop's hours for pickup be added to this message?

What it does

Turns a bike mechanic's shorthand notes into a clear, honest message the customer can understand and trust. Handles a single fix, several concerns, or a full tune-up inspection.

Use it when: Use when a bike shop needs to turn a mechanic's repair notes, work order lines, or tune-up inspection results into a clear explanation for the customer, such as: explain this to the customer, write up this bike for pickup, or put these mechanic notes in plain English.