Parts Delay Alerts and Rescheduling Notes

Turns the shop's notes about late or backordered parts into a clear message for each affected customer, with a new plan for their repair.

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Before and after

BEFORE · what the owner typed

Ravenwood Collision, 2417 Olivewood St, Redhurst. Phone 402-555-0164. Sign off as Ahmed Moran, owner. Our supplier pushed back a few parts. 3 jobs. 1. Alina Oliver, 2017 Subaru Impreza, silver. Front bumper cover. Was supposed to come Tuesday 6th, now expected Monday 12th. Car is at her house, drop off was Wed 7th. We can take it Tues 13th instead. She asked about a loaner before, we don't have loaners, but she has rental on her claim, she told us. 2. Alec Nelson, 2017 Hyundai Elantra, black. Driver side headlight assembly backordered, no date from supplier. Car is already here, we finished the paint on the door. He is waiting on the light to finish. Supplier said they would tell us by Friday 9th. We'll call him then. 3. Allegra Phelps, 2017 Subaru Legacy, white. Rear quarter panel trim, now expected Thursday 8th instead of Monday 5th. Car is here. Her pickup was Wed 7th, now Friday 9th, if the part comes on time. Mention her tail light is also still to be done, that one is in. Don't say why they are late, I don't know.

AFTER · what the skill produced

Message to Alina Oliver
Hi Alina, this is Ahmed Moran at Ravenwood Collision. The front bumper cover for your 2017 Subaru Impreza (silver) was due Tuesday the 6th, and it is now expected Monday the 12th. Because of that, we need to move your drop-off from Wednesday the 7th to Tuesday the 13th. You mentioned you have rental coverage on your claim, so please check with your insurer on how to use it while you wait. If the 13th works, just reply to confirm, or call us at 402-555-0164 and we will get you set. We are sorry for the change.

Message to Alec Nelson
Hi Alec, this is Ahmed Moran at Ravenwood Collision. The driver side headlight assembly for your 2017 Hyundai Elantra (black) is backordered, and we do not have a delivery date yet. The door paint is finished, and we are waiting on the headlight to complete the repair. Our supplier said they will tell us by Friday the 9th, so we will call you that day with an update. If you have questions before then, call us at 402-555-0164.

Message to Allegra Phelps
Hi Allegra, this is Ahmed Moran at Ravenwood Collision. The rear quarter panel trim for your 2017 Subaru Legacy (white) is now expected Thursday the 8th instead of Monday the 5th. If it arrives on time, your pickup moves from Wednesday the 7th to Friday the 9th. The tail light for your car is already in and is still to be done as part of your repair. Call us at 402-555-0164 with any questions.

Internal rescheduling notes

Alina Oliver, 2017 Subaru Impreza, silver: front bumper cover. Old date Tue 6th, new expected Mon 12th. Drop-off moved from Wed 7th to offered Tue 13th. Told to check rental use with her insurer. Waiting on her to confirm the 13th.
Alec Nelson, 2017 Hyundai Elantra, black: driver side headlight assembly backordered, no date. Car in shop, door paint done. Supplier update due Fri 9th. Call Alec Fri 9th.
Allegra Phelps, 2017 Subaru Legacy, white: rear quarter panel trim. Old date Mon 5th, new expected Thu 8th. Pickup moved from Wed 7th to Fri 9th if part arrives. Tail light is in and still to be done.

Questions for the owner

Does Alec Nelson need any other information about his repair, or is a call on the 9th enough?
Should we offer Alina Oliver a second drop-off date if the 13th does not work for her?

What it does

Turns the shop's notes about late or backordered parts into a clear message for each affected customer, with a new plan for their repair. Also produces a short internal rescheduling note for each job so the shop's records match what the customer was told.

Use it when: Use when a body shop has a parts delivery delay and needs to tell customers and reschedule repairs, such as: part is late, backordered, delay notice, push back the appointment, tell the customer the bumper hasn't come in.