Stain Type to Cleaning Method and Solution Picker

Takes the stains on a job, along with the carpet fiber and what the owner has on the truck, and gives a clear treatment plan for each stain: the method, the solution, the order of steps, and what to tell the customer.

Carpet cleaningHome Services and Trades✓ Checkedv1.0

Before and after

BEFORE · what the owner typed

Job for Yolanda Heath, 7371 Aspenhill St, Highdale. Her number is 262-555-0192. Im with Canyonhill Carpet Care. Three spots. 1) red wine in the dining room, about a dinner plate size, spilled last night, she blotted with a towel. 2) dog pee in the back bedroom, her dog is a Xoloitzcuintli named Pickle, spot is old, maybe weeks, about 2 feet across, smells. 3) dark spot by the front door, looks like grease or shoe oil, about the size of a fist. Carpet is nylon in the dining room and bedroom, and the entry is the same nylon. I have a truckmount, an all purpose pre spray, a tannin spotter, an enzyme urine treatment, and a solvent spotter for oils. I want to do the wine first since its fresh. She asked if it will all come out. Labels say follow dilution on the bottle. I dont know whats under the carpet in the bedroom.

AFTER · what the skill produced

Stain plan for Yolanda Heath, 7371 Aspenhill St, Highdale
Carpet: nylon throughout (dining room, back bedroom, entry). Tools: truckmount, all purpose pre spray, tannin spotter, enzyme urine treatment, solvent spotter.

1. Red wine, dining room (fresh, dinner plate size, blotted last night)

Likely type: tannin
Method: spot treat, then hot water extraction with the truckmount
Solution: tannin spotter
Steps: blot up any remaining moisture without rubbing. Test the tannin spotter in a hidden spot for colorfastness. Apply per the label, let it dwell for the time on the bottle, blot, then extract with the truckmount. Check the spot when dry.
Warnings: do not over-wet. Do not mix products. Follow the label for dilution.
Expected result: because it is fresh and was blotted, we expect good improvement. We cannot promise it will fully lift. If a shadow remains, we recommend a second treatment and will tell Yolanda what we see.

2. Dog urine, back bedroom (old, about 2 feet across, odor)

Likely type: protein, with possible pad contact
Method: enzyme treatment, then extraction
Solution: enzyme urine treatment
Steps: test the enzyme product in a hidden spot. Apply per the label, making sure it reaches the full area the urine affected, which may be larger than the visible spot. Keep it damp for the dwell time on the label, then extract with the truckmount. Recheck for odor once dry.
Warnings: old urine often goes into the pad. Follow the label for dilution and dwell. Do not mix with other products.
Expected result: we expect the odor and stain to improve, but we cannot promise full removal on an old spot. Since we do not know what is under the carpet, we recommend checking the pad if the odor remains after treatment. Yolanda would decide whether to go ahead with that extra work, and her decision gets recorded on the work order.

3. Dark spot by the front door (fist size, grease or shoe oil)

Likely type: oil-based
Method: solvent spot treatment, then extraction
Solution: solvent spotter
Steps: test the solvent spotter in a hidden area. Apply a small amount to a white cloth and work from the outside of the spot inward, blotting. Follow with the all purpose pre spray and extract with the truckmount.
Warnings: use sparingly and do not saturate the carpet. Follow the label. Do not mix products.
Expected result: we expect good improvement. If the spot is dark from ground-in soil as well as oil, some discoloration may remain, and we will tell Yolanda.

Customer note for Yolanda
"Hi Yolanda, this is Canyonhill Carpet Care. We looked at your three spots and have a plan for each one. We start with the fresh wine stain since it has the best chance. We test every product in a hidden spot first. We cannot promise every stain will come out completely, but we recommend treating all three and we will tell you what we see after each one. For the old spot in the back bedroom where Pickle had an accident, we will let you know what we find and whether we recommend checking the pad."

Questions for the owner

What is the dilution and dwell time on each product label?
Is there anything under the bedroom carpet you can check (pad type, subfloor)?
Do you want a price for the spot work or the pad check added to the customer note?
Do you have any guarantee terms to include for Yolanda?

What it does

Use it when: Use when a carpet cleaning business needs to pick the cleaning method and solution for a stain or set of stains, such as: what do I use on this stain, pet urine on wool, red wine on the stairs, how should we treat this spot, or stain plan for a job.