Sympathy Order and Card Message Helper

Takes a sympathy order as the customer described it and drafts a few card message options that are gentle, short, and right for the relationship.

FloristRetail✓ Checkedv1.0

Before and after

BEFORE · what the owner typed

ok so Gregory Singh called this morning, wants sympathy flowers for the Underwood family. his old boss Harold Underwood passed, Gregory worked for him like 20 yrs at the hardware store. Harold loved his tomato garden, always handing out tomatoes. Gregory wants something simple on the card, not too churchy. Standing spray ordered, white and green, $145. Going to Crestmont Funeral Home, 5724 Bluemont Ave, Frostgate. Visitation is Thursday evening, flowers should be there by Thursday at noon. Gregory's number is 312-555-0198. Our shop is Coppermont Florals, 312-555-0199. Card should be from Gregory and his wife Hannah Sutton. oh and the widow is Harriet Wagner I think? not sure about the spelling or if she goes by Underwood

AFTER · what the skill produced

Card message options (from Gregory Singh and Hannah Sutton to the Underwood family)

Option 1:
"Harold was a wonderful boss and a good man. We will always remember his garden and his generosity. With deepest sympathy, Gregory and Hannah"

Option 2:
"Thank you, Harold, for twenty years of kindness. Thinking of your family during this difficult time. Gregory and Hannah"

Option 3:
"With heartfelt sympathy to the Underwood family. Harold will be missed by all who knew him. Gregory and Hannah"

No religious wording is used, as Gregory asked for something not too churchy. Options 1 and 2 use the tomato garden and the twenty years Gregory worked for Harold, both from his call.

Order summary

Sender: Gregory Singh and Hannah Sutton
For: The family of Harold Underwood
Arrangement: Standing spray, white and green
Price: $145
Deliver to: Crestmont Funeral Home, 5724 Bluemont Ave, Frostgate
Delivery: Thursday, by noon, for the evening visitation
Card: Gregory to choose one of the three options above
Customer contact: Gregory Singh, 312-555-0198
Shop: Coppermont Florals, 312-555-0199

Questions for the owner

Is the widow's name Harriet Wagner, and does she go by Underwood? The card is addressed to the Underwood family, so please confirm before it is printed.
Which card option did Gregory choose?
What is the exact date of Thursday's visitation, and what time does it start?
Does the funeral home need a name or reference on the delivery, or a contact person to receive it?

What it does

Takes a sympathy order as the customer described it and drafts a few card message options that are gentle, short, and right for the relationship. It also builds a clean order summary for the designer and driver so nothing is missed.

Use it when: Use when a florist needs to draft a tactful sympathy card message and organize a sympathy order, such as "write a sympathy card," "what should I put on this funeral card," or "help with a sympathy order."