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Change Order Explanation for the Customer

Turns the contractor's notes about a change in the job (a customer request, a surprise found behind a wall, or a material swap) into a clear written explanation of what changed, why, what it costs, and how it affects the schedule.

General contractorHome Services and Trades✓ Checkedv1.0

Before and after

BEFORE · what the owner typed
Glenfield Construction. Customer Lynn Hall, 6757 Fallowfield St, Claycrest. Kitchen remodel, contract was $28,400. Already approved one change before, $650 for moving the range outlet, so contract is at $29,050 now. Luke Grant (my lead carpenter) opened the wall behind the sink and found the old galvanized supply pipe is corroded and weeping at a joint, wet drywall behind it. Need to replace that run with new pipe, $1,180 total, plumber is licensed sub. Also the subfloor by the dishwasher is soft, about 12 sq ft, we'll cut out and replace, $920. Lynn also asked to add under cabinet lighting, $740 for fixtures and install. Lynn wants a pot filler too? she mentioned it, no price yet. Schedule: pipe and subfloor add 2 working days, lights add 1 day. Approval by signing the change order or replying to this message. Call me at 234-555-0126. I'm Manuel Hopkins, owner.
AFTER · what the skill produced

Hi Lynn,

This is Manuel Hopkins at Glenfield Construction with Change Order #2 for your kitchen remodel at 6757 Fallowfield St. Luke Grant opened the wall behind the sink and found a few things we want to walk you through. Here is each one, what it costs, and what it does to the schedule.

Recommended now

  • Replace the supply pipe behind the sink: $1,180. The old galvanized pipe is corroded and weeping at a joint, and the drywall behind it is wet. We recommend replacing that run with new pipe, done by our licensed plumbing sub. Adds 2 working days together with the subfloor repair.
  • Replace the soft subfloor by the dishwasher: $920. About 12 square feet of subfloor is soft. We will cut it out and replace it. Included in the 2 added working days above.

Customer requested

  • Under cabinet lighting: $740 for fixtures and installation. Adds 1 working day.

Money summary

  • Original contract: $28,400
  • Previously approved change (range outlet move): $650
  • Contract before this change order: $29,050
  • This change order: $1,180 + $920 + $740 = $2,840
  • New contract total if all approved: $31,890

If you approve only some items, here are the totals:

  • Pipe and subfloor only: $2,100, new contract total $31,150
  • Lighting only: $740, new contract total $29,790

Schedule
Pipe and subfloor add 2 working days. The lighting adds 1 day. All three add 3 working days.

How to approve
You can sign the change order or reply to this message. You can approve all of it, some of it, or none of it. If you decline an item, we will note it as your decision.

Questions or want to talk it through? Call me at 234-555-0126.

Manuel Hopkins
Glenfield Construction

Questions for the owner

  • You mentioned a pot filler but gave no price. Do you want it added to this change order, and at what cost and schedule effect?

What it does

Turns the contractor's notes about a change in the job (a customer request, a surprise found behind a wall, or a material swap) into a clear written explanation of what changed, why, what it costs, and how it affects the schedule. The customer can then approve or decline with full understanding.

Use it when: Use when a general contractor needs to explain a change order to a customer in plain English, such as "write up this change order," "explain the extra cost to the homeowner," or "customer wants to add something mid-job."

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