Matted Coat Assessment and Dematting Fee Explanation

Turns a groomer's notes about a matted coat into a calm, honest explanation for the pet owner.

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Before and after

BEFORE · what the owner typed

Shop is Flinthurst Pet Grooming, 8717 Easthurst Ave, Larkfield, phone 267-555-0166. Owner is Graham Mack, dog is Pickle, a 6 yr old Lowchen. Gregory McLean did the check in. His notes: bad mats behind both ears, under both front legs, and a big felted patch over the hindquarters, tail has some too. Belly ok. Skin under the ear mats looks pink and a bit irritated, mats were tight to skin. Dog was fidgety and panting when we tried to brush the ear mats. I recommend clipping the matted areas short rather than dematting, dematting would take over an hour and hurt him. Base groom is $75. Our dematting fee is $20 per 15 minutes, we charge for the time we'd need. For the clip down it took 30 min extra. Graham approved the short clip over the phone.

AFTER · what the skill produced

Hi Graham,

Here is what Gregory McLean found when he checked Pickle in at Flinthurst Pet Grooming, and how we got to the price.

What we found

Behind both ears: bad mats, tight against the skin
Under both front legs: bad mats
Over the hindquarters: a large felted patch
Tail: some matting
Belly: no matting

The skin under the ear mats looked pink and a little irritated. We can only report what we saw and cannot tell you the cause, so we recommend having your veterinarian take a look at it.

What we recommend
We recommend clipping the matted areas short instead of dematting. Pickle was fidgety and panting when we tried to brush the ear mats, and dematting would have taken over an hour and would have hurt him. Clipping is the gentler choice for him today. You approved the short clip by phone, and that is what we did.

Why matting matters
We recommend taking matting seriously because mats pull on the skin, can hold moisture against it, and brushing them out can be uncomfortable for the dog.

Why there is a dematting fee
Matted areas take extra time and care beyond a normal groom. That extra time is what the fee covers.

Your total

Base groom: $75
Extra time for the matted areas: 30 minutes at $20 per 15 minutes = $40
Total: $115

If you have any questions about this, please call us at 267-555-0166. We are glad to walk through it with you.

Flinthurst Pet Grooming
8717 Easthurst Ave, Larkfield

Questions for the owner

Do you want to add the shop's written matting policy wording to this message?
Should we add a rebooking suggestion for Pickle? If so, please tell us what to say.

What it does

Turns a groomer's notes about a matted coat into a calm, honest explanation for the pet owner. It covers what was found, what options the groomer recommends, why the dematting fee applies, and exactly how the fee adds up.

Use it when: Use when a pet groomer needs to assess a matted coat and explain the dematting fee to the pet owner fairly and clearly, such as "explain the matting charge," "write up the dematting fee," or "customer is upset about the matted dog."