Cancellation Save Offers and Exit Reasons Summary
Takes the notes from one or more member cancellation requests and matches each member's stated reason to the save offers your gym has actually approved.
Before and after
Deborah Nunez (Standard, $49 a month). Reason: money is tight after her hours were cut. Group: cost.
Hi Deborah, thank you for letting us know, and we are sorry to hear your hours were cut. You have been in three times a week, and we would hate to see that routine stop. If it helps, you can move to our Basic membership at $29 a month with no fee. You could also freeze your membership for up to 2 months at $10 a month. If you would still rather cancel, we need 30 days written notice by email at info@silvermerefitness.example or at the front desk, and you pay through the end of that notice period. There is no cancellation fee. Just let us know what works best for you. - Silvermere Fitness, 312-555-0186
Declan Parks (Standard, $49 a month). Reason: moved to another city for a new job, leaving on the 30th. Group: moved away.
Hi Declan, congratulations on the new job, and thank you for being a member. Since you are moving away, we do not have an offer that fits, so here is how to cancel. We need 30 days written notice by email at info@silvermerefitness.example or at the front desk, and you pay through the end of that notice period. There is no cancellation fee. If you have any questions, call us at 312-555-0186. We wish you the best in the move. - Silvermere Fitness
Derek Peters (Premium, $79 a month). Reason: shoulder injury, doctor advised no lifting for a couple of months. Group: injury or health.
Hi Derek, we are sorry to hear about your shoulder. Please follow your doctor's guidance on what is right for your recovery. If you would like to keep your spot, you can freeze your membership for up to 2 months at $10 a month. You could also move from Premium to Standard at $49 a month. If you would rather cancel, we need 30 days written notice by email at info@silvermerefitness.example or at the front desk, and you pay through the end of that notice period. There is no cancellation fee. Take care and heal well. - Silvermere Fitness, 312-555-0186
Exit reasons summary (3 members)
- Cost: 1
- Moved away: 1
- Injury or health: 1
- Schedule or time: 0
- Not seeing results: 0
- Unhappy with the gym: 0
- Other: 0
Themes: Two of the three members left for reasons outside your control. The cost case involved a member who was attending regularly, so a lower tier or freeze may be worth presenting early. For injury cases, you may want to mention the freeze option up front.
Questions for the owner
- Do you want the freeze to be available again if a member has already used it once this year?
- Do you want a different message for members who have already confirmed they are sure about cancelling?
What it does
Takes the notes from one or more member cancellation requests and matches each member's stated reason to the save offers your gym has actually approved. It then writes a short, respectful message for each member and a summary of why members are leaving, so you can spot patterns.
Use it when: Use when a gym or fitness studio member wants to cancel or has asked to cancel and the owner needs save offers to present and an exit reasons summary, such as "member wants to cancel," "what can I offer to keep them," "write up why they left," or "summarize our cancellations."