Machine Downtime Log to Repair Call Summary

Turns your scribbled downtime log and out-of-order notes into a clean summary you can read over the phone or send to your repair company.

LaundromatRepair and Everyday Services✓ Checkedv1.0

Before and after

BEFORE · what the owner typed

ok so Ursula Ellis here, I run Laurelwood Coin Laundry at 8664 Heronwood St, Orchardhurst. need to call the repair company, my log is a mess. Today is March 14. Mar 9 washer 6 (front loader) wont drain, shows E21, water sitting in drum, I ran the drain cycle twice and wiped the filter door, no change. gave 2 refunds, $4.50 each Mar 10 dryer 12 stack top, takes 3 cycles to get dry, lint screen cleaned. no error Mar 11 Valerie Finch (night attendant) says dryer 3 had a burning smell and she unplugged it. its still unplugged Mar 12 washer 9 coin slot jams, takes quarters only half the time, I clear it with a card, comes back Mar 13 washer 2 leaking at the door bottom during spin, floor wet, mopped it, put a cone out. no code Best number is 402-555-0158, I'm there mornings til noon. Valerie can take the call at night on 402-555-0159.

AFTER · what the skill produced

Repair call summary
Laurelwood Coin Laundry, 8664 Heronwood St, Orchardhurst
Contact: Ursula Ellis, 402-555-0158, mornings until noon. Night contact: Valerie Finch, 402-555-0159.
Date of summary: March 14

Safety concern, recommended now

Dryer 3: burning smell reported by Valerie Finch on March 11. She unplugged it and it is still unplugged. Down 3 days (March 11 to March 14). We recommend the technician look at this one first. It should stay unplugged and out of service until it is checked.

Recommended now

Washer 6 (front loader): will not drain, shows E21, water sitting in the drum. Started March 9. Down 5 days. Staff ran the drain cycle twice and wiped the filter door with no change. Two refunds given.
Washer 2: leaking at the bottom of the door during spin, floor wet. Started March 13. Down 1 day. No error code. Staff mopped and put a cone out.

Also recommended

Dryer 12 (stack, top): takes 3 cycles to get dry, no error code. Started March 10. Lint screen was cleaned. We recommend having it checked.
Washer 9: coin slot jams and takes quarters only about half the time. Started March 12. Staff clear it with a card and it comes back.

Refunds given so far: 2 refunds at $4.50 each, $9.00 total (both for washer 6).

Please call Ursula Ellis at 402-555-0158 in the morning, or Valerie Finch at 402-555-0159 at night.

Questions for the owner

What brand and model are the machines, especially dryer 3, washer 6, and washer 2?
Is washer 2 still in use, or is it out of service with the cone?
Is washer 6 still out of service, and is dryer 3 tagged out of service?
Which days and hours can the technician get into the building?

What it does

Turns your scribbled downtime log and out-of-order notes into a clean summary you can read over the phone or send to your repair company. It groups the problems by machine so the technician knows what to bring and what to look at.

Use it when: Use when a laundromat owner or attendant has a messy machine downtime log, out-of-order notes, or coin and error code reports and needs a clear summary to read or send to a repair company, such as: write up the repair call, summarize what's broken, or what do I tell the repair guy.