Car Key and Fob Job Notes to Customer Explanation

Turns your job notes for a car key or fob job into a clear, honest explanation the customer can understand.

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Before and after

BEFORE · what the owner typed

Job for Yara Gaines, 2015 Subaru Outback, white. Did it at her place, 8024 Aspenshire St, Ridgeglen. She lost her only key. Had no spare. Cut a new blade from the door lock, made a new transponder key and programmed it to the car. Also did a new fob for lock/unlock, programmed. Both work, tested start and all fob buttons. Erased the lost key so it won't start the car anymore. Old key had no other copies as far as she knows. Fob battery on her old fob was dead but that fob is gone anyway. Key blade was cut a bit tight, I recommend she lube it sometimes? no, scratch that. Trunk button on the fob didn't register at first, then worked after reprogram. Charges: key and programming 165, fob 95, trip fee 40. She paid card. Brightshire Lock and Key. Phone 319-555-0198. Wendell Fields did the job.

AFTER · what the skill produced

Hi Yara,

This is Wendell Fields from Brightshire Lock and Key. Thank you for having us out to your place on Aspenshire St. You asked us to replace your lost key on the 2015 Subaru Outback, and that is done.

What we did

Cut a new key blade from your door lock, so it fits your car.
Made a new transponder key and programmed it. That means the car's computer now recognizes the key, so it will start the car.
Programmed a new fob so you can lock and unlock the car with the buttons.
Tested the key by starting the car and tested every fob button. Everything works. The trunk button did not register at first, and it worked after we reprogrammed the fob.
Your old fob had a dead battery, but that fob is gone, so it is not part of this job.

What works now

1 key and 1 fob are programmed to your Outback.
We erased your lost key from the car, so it will not start the car anymore, even if someone finds it.
As far as you know, there were no other copies of the old key.

Charges

Key and programming: $165
Fob: $95
Trip fee: $40
Total: $300, paid by card

If you have questions, call us at 319-555-0198.

Wendell Fields
Brightshire Lock and Key

Questions for the owner

You mentioned a note about the key blade being cut tight, then crossed it out. Should anything about the key blade be included for the customer?
Do you want a warranty or follow-up policy stated for the new key and fob, and if so, what are the terms?
The notes give no care points for the customer. Do you want to add any, such as testing the trunk button now and then, or whether you recommend a spare key since she had none?

What it does

Turns your job notes for a car key or fob job into a clear, honest explanation the customer can understand. Covers what was done, what the customer now has, what to expect, and anything we recommend.

Use it when: Use when a locksmith needs to turn job notes about car key cutting, transponder key or key fob programming, or lost key replacement into a clear explanation for the customer, such as: explain this key job to the customer, write up the fob programming, or tell the customer what we did.