Service Notes to Customer Explanation

Turns a technician's shorthand notes into a clear, honest message the rider can understand and trust.

Motorcycle repairAuto and Transport✓ Checkedv1.0

Before and after

BEFORE · what the owner typed

Customer Eileen Mathis picked up her bike today. Write it up for her. From Emily Noble at Skybrook Cycle Works, 7659 Rosebrook St, Thornbank, 206-555-0164. Notes from Elliot Miles: Concern 1: stalls at idle when warm. Found air filter clogged, both plugs fouled. Replaced plugs, new air filter. Idle holds now. $96.50 done. Concern 2: rear brake spongy. Rear fluid dark, air in line. Bled rear brake, pedal firm now. $48.00 done. Rear pad 1.5mm, rec rear pads $74.25. Elliot marked rear pads as safety. Concern 3: chain noise. Chain dry with tight spots, rear sprocket teeth hooked. Adjusted and lubed today, no charge. Rec chain and sprocket set $286.40. Oil and filter change done $62.00. MPI: rear tire down to wear bars, sidewall cracking, rec rear tire installed $212.00, marked safety. Left fork seal seeping oil, rec fork seal $245.00. Front pads 5mm ok. Front tire good. Battery tested good. Steering head no play. Lights all work. Brake lines ok.

AFTER · what the skill produced

Hi Eileen, this is Emily at Skybrook Cycle Works. Your motorcycle is ready. Here is what we found on the three things you brought it in for, plus the results of our inspection.

Your stalling at idle: The air filter was clogged and both spark plugs were fouled, so the engine wasn't getting what it needs to idle smoothly. We replaced the plugs and the air filter, and it now holds idle.

Your spongy rear brake: The rear brake fluid was dark and there was air in the line, which is what made the pedal feel soft. We bled the rear brake and the pedal is firm now.

Your chain noise: The chain was dry and had tight spots, and the teeth on the rear sprocket are hooked. We adjusted and lubed the chain today at no charge. We recommend replacing the chain and sprocket set, since worn teeth keep wearing a new or old chain.

Done today

Spark plugs and air filter: $96.50
Rear brake bleed: $48.00
Oil and filter change: $62.00
Total done today: $206.50

Safety concern, recommended now

Rear brake pads are worn to 1.5mm. We recommend replacing them: $74.25
Rear tire is worn down to the wear bars and the sidewall is cracking. We recommend replacing it, installed: $212.00

Recommended now

Left fork seal is seeping oil. We recommend replacing it before the leak grows: $245.00

Also recommended

Chain and sprocket set, for the worn teeth and tight spots described above: $286.40

Total of all recommended work: $817.65

Checked and good

Front brake pads (5mm), front tire, battery, steering head bearings, lights, and brake lines all look good.

You decide which of these to approve, and we are happy to go over any of it. Call us anytime at 206-555-0164.

Emily Noble
Skybrook Cycle Works
7659 Rosebrook St, Thornbank

Questions for the owner

What are the year, make, model, and mileage of Eileen's motorcycle?
Do the prices include tax?

What it does

Turns a technician's shorthand notes into a clear, honest message the rider can understand and trust. Handles a single repair, several concerns, or a full inspection with prices.

Use it when: Use when a motorcycle repair shop needs to turn a technician's service notes, repair order lines, or inspection results into a clear explanation for the rider, such as: explain this to the customer, write this up for the rider, or turn these notes into a customer message.