Recall and Service Bulletin Checker

Organizes a vehicle's recall and service bulletin results by make, model and year into a shop sheet and a clear customer message.

Motorcycle repairAuto and Transport✓ Checkedv1.0

Before and after

BEFORE · what the owner typed

Fernridge Cycle Works, 7070 Dawnridge Rd, Grayglen, phone 319-555-0172. I'm Hector Daniels, service writer. Two customers this week, both want recall checks. 1) Felix Cain, 2014 Moto Morini Granpasso, blue. Came in for a spongy front brake lever complaint. I ran the VIN this morning on the official lookup, shows 1 open recall, front brake line, marked safety. Not done yet. 2) Gwen Cox, 2014 Benelli TnT 899, tan. Complaint is rough idle on cold start. Ran the VIN, lookup shows no open recalls. Our tech Henrik Dillon found a service bulletin on file about cold start idle, he thinks it matches her complaint. Write these up. Felix's number is 319-555-0173.

AFTER · what the skill produced

Shop sheet 1
Vehicle: 2014 Moto Morini Granpasso, blue
VIN: Not provided
Customer: Felix Cain, 319-555-0173
Complaint: Spongy front brake lever
Source: Official recall lookup by VIN, run by Hector Daniels

Safety concern, recommended now: Open recall, front brake line, marked safety by the lookup, not yet completed
Checked, nothing found: none listed
Note: The brake lever complaint has no lookup or bulletin result yet. Technician review is still needed.

Message to Felix Cain:
Hi Felix, this is Hector at Fernridge Cycle Works. You came in about the spongy front brake lever on your blue Granpasso. While we were at it, we ran your VIN through the official recall lookup and it shows one open safety recall on the front brake line that has not been completed. We recommend getting that taken care of. We'll call you with the next step for the recall and the brake lever check.

Shop sheet 2
Vehicle: 2014 Benelli TnT 899, tan
VIN: Not provided
Customer: Gwen Cox
Complaint: Rough idle on cold start
Source: Official recall lookup by VIN, run by Hector Daniels. Bulletin found by technician Henrik Dillon.

Also recommended: Service bulletin on file about cold start idle. Henrik Dillon believes it matches the complaint. Technician review against the vehicle is needed.
Checked, nothing found: No open recalls on the lookup

Message to Gwen Cox:
Hi Gwen, this is Hector at Fernridge Cycle Works. You told us your tan TnT 899 idles rough on cold starts. Your VIN shows no open recalls. Our technician, Henrik Dillon, found a service bulletin about cold start idle that he believes matches what you're feeling, and we recommend having him look at it against your motorcycle. We'll call you to set that up.

Questions for the owner

What are the VINs for Felix Cain's Granpasso and Gwen Cox's TnT 899, so we can put them on the shop sheets?
Do you want your shop to do the front brake line recall, or send Felix to a dealer? If a dealer, what is the dealer's phone number?
What do you charge for the brake lever check and for the bulletin diagnosis, if you want prices in the messages?
Do you have Gwen Cox's phone number for the message?
Please confirm recall status again on the day of repair.

What it does

Organizes a vehicle's recall and service bulletin results by make, model and year into a shop sheet and a clear customer message. It does not look up recalls from memory. It works from the lookup results you give it, and if you have none yet, it gives you a checklist to run the lookup.

Use it when: Use when a motorcycle repair shop needs to check a vehicle for open recalls and service bulletins by make, model and year, and turn the results into a shop sheet and customer message, such as: any recalls on this bike, check for bulletins, or write up the recall results.