Data Backup and Data-Loss Notice Before Repair

Writes a clear backup and data-loss notice for the customer to read and sign before a repair starts.

Phone and computer repairRepair and Everyday Services✓ Checkedv1.0

Before and after

BEFORE · what the owner typed

need the backup and data loss form for a job. shop is Ivymoor Phone and Computer Repair, 6116 Harrowmoor St, Aspenglen, phone 319-555-0146. customer is Susan Wagner, her number is 319-555-0147. device is a Zephyrbook 14 laptop, silver with a cracked hinge cover and a sticker of a pelican on the lid. the problem is the hard drive is failing so we are replacing it with a new SSD and reinstalling windows. Tanya Alston is the tech and she says everything on the old drive could be lost, and the drive is clicking so a backup might not fully work. we offer a backup to an external drive, 45 dollars, takes about 2 hours, we keep the copy for 30 days then wipe it. Susan says she has wedding photos on it she cannot replace. she wants us to try the backup. our policy is we are not responsible for lost data but we will make a reasonable try on the backup. Terrence Barnes is at the front desk taking it in.

AFTER · what the skill produced

Data Backup and Data-Loss Notice
Ivymoor Phone and Computer Repair
6116 Harrowmoor St, Aspenglen
319-555-0146

Customer: Susan Wagner, 319-555-0147
Device: Zephyrbook 14 laptop, silver, cracked hinge cover, pelican sticker on the lid
Repair: Replace the failing hard drive with a new SSD and reinstall Windows

What this repair means for your data
Our technician, Tanya Alston, found that the hard drive is failing and is clicking. Replacing the drive and reinstalling Windows means everything on the old drive could be lost. Because the drive is clicking, a backup may not copy everything.

Backup
We recommend a backup before this repair. We back up to an external drive. The fee is $45 and it takes about 2 hours. We keep the copy for 30 days, then wipe it.

Please check one:

[x] Backup done by Ivymoor ($45)
[ ] I already made my own backup
[ ] I decline a backup. This is my own decision.

Items you told us are irreplaceable
Wedding photos.

Data-loss acknowledgment
I understand that data on this device may be lost or unreachable during this repair. I understand that Ivymoor Phone and Computer Repair is not responsible for lost data, and that the shop will make a reasonable try at the backup. Because the drive is clicking, I understand the backup may not copy everything.

Customer signature: ______________________ Printed name: Susan Wagner Date: __________
Received by: Terrence Barnes Signature: ______________________ Date: __________

Questions for the owner

What do you want to tell the customer if the backup cannot copy some files, such as a follow-up call or a note on the invoice?
Do you want a passcode or sign-in policy added to this notice?
Please have a lawyer review this waiver wording, and confirm locally that it holds up before you use it.

What it does

Writes a clear backup and data-loss notice for the customer to read and sign before a repair starts. It matches the wording to the device, the repair, and what your shop actually does about backups.

Use it when: Use when a phone or computer repair shop needs data backup and data-loss waiver wording before a repair, such as: write up the backup notice, data loss waiver, backup form for this repair, or what do I tell the customer about their data.