Repair Status Update

Turns the shop's ticket notes into a short, clear message telling the customer where their phone, laptop, or computer stands, what happens next, and what, if anything, they need to do.

Phone and computer repairRepair and Everyday Services✓ Checkedv1.0

Before and after

BEFORE · what the owner typed

Do updates for 3 tickets. Shop is Northglen Computer Repair, 6221 Kettleglen Ave, Redcroft. Phone 262-555-0143. Open till 6 weekdays. Tech is Jeremy Farley. 1. Jason Curry, Korvane Slate 13 laptop, wouldn't power on. Jeremy found charging port is damaged, not carrying power. Jason OK'd the port replacement over the phone, $148. Part ordered, due Thu. Jeremy also saw the battery is swollen, safety concern, rec battery $89. Jason hasn't said yes to that yet. 2. Jeanne Delaney, Tessaly Nova P7 phone, cracked screen. Screen replaced, touch tested ok, charging ok, both cameras ok. Total $129, she paid $40 deposit. Ready now. Also back glass has a hairline crack, not part of this repair, rec back glass. 3. Jenna Durham, Brannock Tower Mini desktop, won't boot. Drive is clicking, failing. Jeremy is copying her files off, first pass not done, can't say yet if it all comes off. Quote: new 256GB SSD $79 plus Windows reinstall labor $60. Waiting on her to say yes. Heavy dust inside, cleaned out already.

AFTER · what the skill produced

Message 1: Jason Curry
Hi Jason, this is Northglen Computer Repair with an update on your Korvane Slate 13. Jeremy found why it wouldn't power on: the charging port is damaged and no longer carries power. The replacement you approved ($148) is ordered, and the part is due Thursday.

Safety concern, recommended now

Jeremy saw that the battery is swollen. A swollen battery is a safety concern, so we recommend replacing it while the laptop is here. The battery is $89 and is not yet approved. If you add it, the total comes to $237 ($148 + $89).

Questions? Call us at 262-555-0143.
Northglen Computer Repair

Message 2: Jeanne Delaney
Hi Jeanne, good news: your Tessaly Nova P7 is ready for pickup. The new screen is in, and we tested touch, charging, and both cameras. All work as they should. The total is $129. You paid a $40 deposit, so the balance is $89 ($129 - $40).

Also recommended

The back glass has a hairline crack. It was not part of this repair, and we recommend replacing it.

We're at 6221 Kettleglen Ave, Redcroft, open until 6 on weekdays. Call us at 262-555-0143 with any questions.
Northglen Computer Repair

Message 3: Jenna Durham
Hi Jenna, this is Northglen Computer Repair with an update on your Brannock Tower Mini. The computer won't start because its hard drive is failing. It makes a clicking sound. Jeremy Farley is copying your files off it right now. The first pass is not finished, so we can't tell you yet whether everything will come off.

Recommended now

Replace the failing drive with a new 256GB SSD ($79) and reinstall Windows ($60 labor). The total is $139 ($79 + $60). This is not yet approved. We're waiting on your yes before we start.

We also cleaned out the heavy dust we found inside the case.

Call us at 262-555-0143 if you have questions or want to approve the work.
Northglen Computer Repair

Questions for the owner

Jason: do you want to tell him when we will contact him after the part arrives?
Jenna: do you want to tell her when we will update her on the file copy result?
Jeanne: do you want a price for the back glass included in her message?
Jenna: should we tell her how long we will hold the computer while waiting on her approval?

What it does

Turns the shop's ticket notes into a short, clear message telling the customer where their phone, laptop, or computer stands, what happens next, and what, if anything, they need to do. Works for one device or a whole batch of tickets at once.

Use it when: Use when a phone or computer repair shop needs to write a status update for a customer about a device in the shop, such as 'text Jason his laptop update,' 'let her know the phone is ready,' 'tell him we're waiting on approval,' or 'update the customer on the part order.'