Good-Better-Best Repair and Replacement Options

Takes the plumber's notes on a water heater or fixture problem and the prices the owner gives, and writes up three clear options for the customer: a good, a better, and a best choice.

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Before and after

BEFORE · what the owner typed

customer is Whitney Dempsey, 3241 Thornland Rd, Fawnford. we're Winterland Plumbing, 312-555-0122. her 50 gal gas water heater is leaking from the bottom, tank is rusted thru, its about 14 yrs old, brand is a Rheem. relief valve fine, no gas smell. give her 3 options. good: replace with a 40 gal standard gas tank, 1850 for everything. better: 50 gal gas tank with 9 yr warranty, 2400. best: 50 gal tankless condensing unit, new gas line sizing and venting, 4900. add 85 haul away on every option. also the shutoff valve under her kitchen sink is stuck and she asked about it, fix is 140 for a new quarter turn valve. no tax, we dont charge tax on labor. I recommend the better one. approval by text or call.

AFTER · what the skill produced

Hi Whitney Dempsey,

Thank you for having Winterland Plumbing out to 3241 Thornland Rd in Fawnford. Here is what we found: your 50 gallon gas water heater, about 14 years old, is leaking from the bottom. The tank is rusted through, so it is leaking now and the unit needs to be replaced. We checked the relief valve and it is fine, and there was no gas smell.

Here are three options.

Option 1: Good

Replace with a 40 gallon standard gas water heater, everything included: 1,850.00
Haul away of the old unit: 85.00
Total: 1,935.00
What you get: a straightforward replacement that stops the leak and gets hot water back.

Option 2: Better

Replace with a 50 gallon gas water heater with a 9 year warranty: 2,400.00
Haul away of the old unit: 85.00
Total: 2,485.00
What you get: the same 50 gallon size you have now, plus a 9 year warranty.

Option 3: Best

Replace with a 50 gallon tankless condensing unit, including new gas line sizing and venting: 4,900.00
Haul away of the old unit: 85.00
Total: 4,985.00
What you get: the most complete replacement, with a tankless condensing unit and the gas line and venting work included.

Also recommended: the shutoff valve under your kitchen sink is stuck, as you mentioned. We recommend replacing it with a new quarter turn valve for 140.00. This can be added to any option.

Option 1 with valve: 2,075.00
Option 2 with valve: 2,625.00
Option 3 with valve: 5,125.00

We recommend Option 2, Better. The choice is yours, and we are happy to answer any questions before you decide. To approve an option, text or call us at 312-555-0122.

Questions for the owner

What warranty applies to the labor on each option?
Is the 40 gallon unit in Option 1 a different brand than the other options, and should the brand be named?
How soon can the install be scheduled once approved?

What it does

Takes the plumber's notes on a water heater or fixture problem and the prices the owner gives, and writes up three clear options for the customer: a good, a better, and a best choice. Each option shows what is done, what it costs, and what the customer gets.

Use it when: Use when a plumber needs to turn a diagnosis of a water heater or fixture problem into good, better, and best repair or replacement options for the customer, such as: give them options, write up good better best, price out repair vs replace, or quote this water heater.