Smog Check Exemption and Waiver Screener

Takes what the customer and the shop know about a vehicle and sorts it into: likely needs a test, possible exemption to confirm, or possible waiver to confirm.

Smog checkAuto and Transport✓ Checkedv1.0

Before and after

BEFORE · what the owner typed

Shop: Lockvale Smog and Test, 862 Honeyvale St, Lynnhill, 336-555-0120 Owner's notes: "Rhea Knight came in today, her number is 336-555-0121. 2016 Toyota Sienna, blue, gas. Her renewal notice says smog needed. She said she thinks it's exempt because she barely drives it. Mileage 71,400. Failed here on Mar 3, NOx too high. She paid $410 on Mar 10 to Maplevale Auto for a new O2 sensor, has the receipt. Then failed again today, still NOx. Also I saw the left front tire inner edge is worn bad, told her already. The state sheet I was given says: exemption for vehicles under a set age, nothing about low mileage. Waiver has a repair cost minimum, but the sheet doesn't list the number."

AFTER · what the skill produced

Screening note
Vehicle: 2016 Toyota Sienna, blue, gas, 71,400 miles
Customer: Rhea Knight, 336-555-0121

Group: Not enough information

Facts behind it:

Failed on Mar 3 and again today, both for NOx too high.
$410 spent on Mar 10 at Maplevale Auto for an O2 sensor, receipt on hand. This may point toward a waiver, but the sheet gives no repair cost minimum, so I cannot sort her into a waiver group yet.
Low driving is the customer's reason for asking about an exemption. The state sheet you gave me lists an exemption for vehicles under a set age and says nothing about low mileage, so low mileage does not appear to qualify on its own.

Documents to check:

Maplevale Auto receipt from Mar 10
Both failed test reports (Mar 3 and today)
Current registration and renewal notice

Customer message:
Hi Rhea, thanks for coming in to Lockvale Smog and Test. Your Sienna did not pass today because of high NOx, the same result as March 3. Driving it less does not appear to be an exemption under the information we have. You already spent $410 on the O2 sensor repair and kept the receipt, so we are checking whether a repair waiver may apply. We do not yet know if it does, the state program makes that decision, and we cannot promise any result. Please bring the receipt and both test reports, and we will help you with the next step. We also recommend further diagnosis of the NOx problem. Separately, the inner edge of your left front tire is badly worn, and we recommend having that looked at because it is a safety concern.

Questions for the owner

What is the repair cost minimum for a waiver? The sheet does not list it, so please confirm with the state program before telling Rhea whether $410 is enough.
What is the vehicle age cutoff for the exemption? Please confirm with the program that her 2016 model is outside it.
What is the deadline on her renewal notice?

What it does

Takes what the customer and the shop know about a vehicle and sorts it into: likely needs a test, possible exemption to confirm, or possible waiver to confirm. It then writes a short, honest message for the customer. It does not decide eligibility. The state program decides.

Use it when: Use when a smog check shop needs to screen a customer's vehicle for possible exemption or repair waiver eligibility, such as: does this car need a smog check, is this one exempt, can we do a waiver, or what do I tell the customer about waivers.