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Deposit and Booking Policy Replies

Writes a clear, polite, firm reply to a client's message about deposits, booking, rescheduling, cancelling, or missed appointments.

Tattoo shopBeauty and Personal Care✓ Checkedv1.0

Before and after

BEFORE · what the owner typed

this girl Kayla messaged me on insta, she paid a $100 deposit on march 3 for a half sleeve session w/ Dre on march 21 at 11am. She just texted me today march 19 saying her work changed her schedule and can she get her deposit back or move it. our policy is deposits are nonrefundable but can move one time to a new date if they give us 72 hrs notice, after that deposit is gone and they gotta rebook with a new deposit. Dre has the design mostly drawn already. be nice she's a good client, she's gotten 2 tattoos from us before. we can move her, i'll let her keep it for april 18 or april 25 both 11am

AFTER · what the skill produced

Hey Kayla, thanks for letting us know, and I'm sorry your work schedule threw a wrench in things.

Our policy is that deposits are nonrefundable, so I can't send the $100 back. Normally a reschedule needs 72 hours notice, and since your session is March 21 that window has passed. But you've been a great client to us, so we're going to make an exception and move your deposit to a new date.

Dre has already put a lot of time into your design, so we'd love to keep that going. Here are the dates we can offer, both at 11am:

April 18
April 25

Just reply with the one that works and we'll lock it in. Your $100 deposit will carry over to the new session, so you won't need to pay another one.

Thanks for being understanding, and we're looking forward to getting your sleeve started.

Check before sending:

I wrote that the 72 hour window has passed because March 19 is less than 72 hours before the March 21 session at 11am. Change that line if you see it differently.
I stated that the deposit carries over once and applies to the new date. If you want her to know this is a one-time exception, add a line saying so.
I did not mention the name of the shop or a sign-off. Add yours if you want.

What it does

Writes a clear, polite, firm reply to a client's message about deposits, booking, rescheduling, cancelling, or missed appointments. The reply follows your shop's own policy exactly and sounds like you, not a legal notice.

Use it when: Use when a tattoo shop owner or artist needs to reply to a client about deposits, booking, rescheduling, cancellations, or no-shows, such as "reply to this DM about the deposit," "they want their deposit back," "client is asking to move their appointment," or "write back about our booking policy."