Touch-Up Eligibility and Policy Reply
Reads a customer's touch-up request, checks it against the shop's own touch-up policy, and writes a clear, kind reply that says whether the touch-up is covered, what happens next, and what it costs if anything.
Before and after
Hi Lois, thanks for reaching out, and I'm glad you love the piece enough to want it looking its best!
Good news: your tattoo is covered. Logan Olsen did it on March 14, and that is inside our 6-month window for one free touch-up with the same artist. The only condition is that it healed normally, so Logan will confirm that when he sees it.
Next step: please text clear, well-lit photos of the patchy leaves and the faded spot to 336-555-0180 so Logan can look before you come in. Then we'll book your appointment at Deerwell Tattoo Studio, 5802 Cedarwell St, Honeyhollow. Touch-ups are by appointment only.
Talk soon!
Questions for the owner
- Do you want me to suggest appointment days or times? I did not have Logan's availability.
- Do you have a typical time for a touch-up this small that I can share with her?
What it does
Reads a customer's touch-up request, checks it against the shop's own touch-up policy, and writes a clear, kind reply that says whether the touch-up is covered, what happens next, and what it costs if anything.
Use it when: Use when a tattoo shop needs to answer a customer who asks for a touch-up, such as: "can I get a free touch-up," "my tattoo faded," "is this covered," or "write back to this customer about their touch-up."