Impound and Release Instructions for Customers

Turns your notes about a towed vehicle into a clear message for the customer.

TowingAuto and Transport✓ Checkedv1.0

Before and after

BEFORE · what the owner typed

customer Maureen Ueda called asking how to get her car back. white 2011 Volkswagen Passat. we towed it tues march 4 around 9:40pm from the lot at 5280 Coralhaven Ave in Amberdale, it was in a reserved space, property manager called it in. no police hold. it's in our yard at 4901 Clayhaven St, Amberdale. office 262-555-0162, gate line 262-555-0163 rings when we're open. hours mon to fri 8am to 6pm, sat 9am to 1pm, closed sunday. tow $185, admin fee $35, storage $45 per calendar day and the day of the tow counts as day 1. today is thursday march 6. we take cash, debit, credit. no checks. need photo ID, proof of ownership (title or registration), and proof of insurance. she said her brother Milton Berg will pick it up because she's at work. for someone else we need a signed note from the owner with a copy of the owner's ID, and the person picking up brings their own photo ID plus the documents. personal items she can grab with ID during hours, no charge. sign it Megan Wade, Deerhaven Towing.

AFTER · what the skill produced

Hi Maureen Ueda,

Here is how to get your vehicle out of our yard.

Where your vehicle is
Your white 2011 Volkswagen Passat is at Deerhaven Towing, 4901 Clayhaven St, Amberdale. It was towed on Tuesday, March 4, from the lot at 5280 Coralhaven Ave, where it was in a reserved space and the property manager called it in. There is no police hold on it.

Hours and phone
Monday to Friday, 8 am to 6 pm. Saturday, 9 am to 1 pm. Closed Sunday.
Office: 262-555-0162
Gate line (rings when we are open): 262-555-0163

What to bring

Photo ID
Proof of ownership (title or registration)
Proof of insurance

What it costs (as of Thursday, March 6)

Tow: $185
Admin fee: $35
Storage: 3 days (March 4, 5, and 6) at $45 per calendar day = $135
Total today: $355

Storage is $45 for each additional calendar day, so the total on Friday, March 7 would be $400.

How to pay
We take cash, debit, and credit. We do not take checks.

If someone else picks up
For your brother Milton Berg to pick up the car, we need two things from you: a signed note from you and a copy of your ID. Milton brings his own photo ID and the three documents listed above.

Personal items
You can get your belongings from the car with your ID during our open hours. There is no charge for this.

If you have questions, call the office at 262-555-0162.

Megan Wade
Deerhaven Towing

Questions for the owner

Is there an extra fee or a different process if a customer picks up outside your open hours?
Do you have a policy for vehicles not picked up after a set number of days? If so, send it, and confirm it matches local notice requirements before we include it.

What it does

Turns your notes about a towed vehicle into a clear message for the customer. It covers where the vehicle is, what to bring, what it costs today, how to pay, and when you are open.

Use it when: Use when a towing company needs to tell a customer how to get their vehicle out of the impound yard, such as "write release instructions," "customer is asking how to get their car back," or "explain the fees and what to bring."