Buyer Follow-Up Sequence
Writes a dated set of follow-up messages to send a customer after they buy a car: a thank you, a check-in, a reminder about anything recommended at sale, a warranty note, and a later review and referral request.
Before and after
Buyer: Jorge Burnett | Vehicle: 2010 Nissan Murano, gray | Sold: March 8 | 5 text messages from Justin Garner
Day 0, March 8, text
Hi Jorge, this is Justin Garner at Bayfield Auto Sales. Thank you for choosing the Murano, we're glad to have you as a customer. If you have any questions, you can reach us at 234-555-0115.
Day 2, March 10, text
Hi Jorge, it's Justin at Bayfield Auto Sales. How is the Murano running for you so far? If you have any questions about the car or your paperwork, call us at 234-555-0115.
Day 7, March 15, text
Hi Jorge, Justin at Bayfield Auto Sales. When we inspected the Murano, we found the rear brake pads were low, and we still recommend replacing them. You mentioned your own mechanic will handle that, and that is your decision. When it's done, please let us know. Questions? Call 234-555-0115.
Day 30, April 7, text
Hi Jorge, Justin at Bayfield Auto Sales. Today is day 30 of the 30 day powertrain warranty we gave you with the Murano. If anything has come up with the car, please call us at 234-555-0115 so we can go over it with you.
Day 90, June 6, text
Hi Jorge, Justin at Bayfield Auto Sales. Thank you again for buying your Murano from us. If you have a minute, we would appreciate a review here: [review link]. And if friends or family are looking for a car, we'd be glad to help them. Our number is 234-555-0115.
Questions for the owner
- What is the review link for the Day 90 message? It is shown as [review link] until you send it.
- Do you want the Day 30 message to say what the powertrain warranty covers? You gave the length but not the coverage details, so the message does not describe them.
- Do you want the Day 2 message to say anything specific about the temp tag or permanent plates? You did not give timing, so it is not mentioned. Please confirm any tag or title rules locally.
What it does
Writes a dated set of follow-up messages to send a customer after they buy a car: a thank you, a check-in, a reminder about anything recommended at sale, a warranty note, and a later review and referral request. Each message is ready to send in the dealership's voice.
Use it when: Use when a used car dealer wants a series of follow-up texts or emails for a customer who just bought a car, such as "write follow-ups for this buyer," "thank you and check-in messages after a sale," or "set up my post-sale follow-up."